Warranty and Returns.docx

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Warranty and Returns.docx

Welcome to Msbuy ! we aim to provide an extensive range of high quality, trendy fashion Hair，clothing, together with a professional service dedicated to our valued customers from all over the world.

In order to guarantee our customers an amazing shopping experience, all items are individually inspected by our Quality Control Team before shipment. Our Customer Support Center is always at your service.

15 Day Returns Warranty

If for any reason you are dissatisfied with any item(s) purchased from Msbuy.com, simply contact our Support Center. You can return the product within 15 days after receiving the delivery. We will always offer the best solution for our customers.

Get a Solution

Steps to contact us:
Please contact us immediately at our Support Center describing the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described items, please send us a clear picture or video of the problem. Please keep the picture below 2 MB.

Our Solutions:
1. Msbuy 's responsibility

If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange.
Once we receive the item, we will offer compensation or resend for free a replacement at our expense.

2.Customer's responsibility

If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.
The customer is responsible for the shipping fee for an exchange, and we will refund the original product cost upon receiving the returned item. All shipping fees are non-refundable.

Notes about Warranty

- Our wigs, bundles, closures, frontals can last 6 months to 1 year under correct hair care.
- All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact.

- All returns must first be approved by our Customer Service Team, if approved, you will be provided with an RMA form. Returned items without a corresponding RMA form and/or not matching the requirements listed above will not be accepted.

PLEASE FEEL FREE TO CONTACT US ANYTIME, MSBUY IS AT YOUR SERVICE!

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