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- all feedback (42)
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all stars
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- This is the best store to order for hair. My hair came faster than expected date. My communication with Lillian was grateful. I will surely order again from this seller next time
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This is the best store to order for hair. My hair came faster than expected date. My communication with Lillian was grateful. I will surely order again from this seller next time. The wig is beautiful. This is my second time of ordering from this seller and i will definitely order next time. The wig is true to the length, full hair and soft hair. Thanks Lillian for this wonderful hair. kisssssss
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- When I opened the box and came in contact with the hair I felt in love. Good quality, super soft and full, I definitely recommend it. The seller communicated through out the process and to my surprise I received the Hair super quick.
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When I opened the box and came in contact with the hair I felt in love. Good quality, super soft and full, I definitely recommend it. The seller communicated through out the process and to my surprise I received the Hair super quick.
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- this is one of the best hair i have ever bought and Lillian is a gem shes the sweeties person that ive ever met, she answered all my question. i bleached the hair and it came out perfect. two of my friend will be ordering very soon
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this is one of the best hair i have ever bought and Lillian is a gem shes the sweeties person that ive ever met, she answered all my question. i ordered the wrong hair and in not time it got cancelled and and i got to order the hair i wanted. i bleached the hair and it came out perfect. two of my friend will be ordering very soon
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- So far so good . I have not wore unit yet but tried on and did like how it felt and the hair line. Only thing is with different time zone seller needs to be conscious of time texting buyer.
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So far so good . I have not wore unit yet but tried on and did like how it felt and the hair line. Only thing is with different time zone seller needs to be conscious of time texting buyer. Appreciate feedback but please ask how buyer would preferred to be contacted.
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- Really happy with the level of service.... Lillian is great and she goes out of her way to help! thanks you so much .
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Really happy with the level of service.... Lillian is great and she goes out of her way to help! thanks you so much .
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- The hair is very good would order again. Lillian is very helpful excellent customer service
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The hair is very good would order again. Lillian is very helpful excellent customer service
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- The hair is gorgeous and easy to wear and looks beautiful after styling. Very happy with my purchase
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The hair is gorgeous and easy to wear and looks beautiful after styling. Very happy with my purchase
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- I want to first say that Lillian is so kind and professional, she really cares about the customer and the customer experience. I urge everyone to do business with this store. P.S. To all customers make sure require a signature with your delivery no matter
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I want to first say that Lillian is so kind and professional, she really cares about the customer and the customer experience. I order this wig and had some difficulty with my local DHL office and receiving my package. I communicated with Lillian and she was very helpful throughput the entire process. If you run into any issues with your order, first reach out to allow them to help you do not just file a dispute . I did not expect such professionalism, but as a result I feel very comfortable placing future order because I know they will do everything to ensure I am a happy customer.They are the best, their wigs are well made, and I urge everyone to do business with this store. P.S. To all customers make sure require a signature with your delivery no matter what.
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- Delivery to uk was super fast. Hair is thick and length is as it says thank you so much. I will order from here again
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Delivery to uk was super fast. Hair is thick and length is as it says thank you so much. I will order from here again
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- the lace is gorgeous i have l'essayer hurriedly! Lillian thank again! the summer fast delivery. very funny
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the lace is gorgeous i have l'essayer hurriedly! Lillian thank again! the summer fast delivery. very funny
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Buyer Protection
*For Return*
1. HOW DO I MAKE A RETURN?
Easy: e-mail us at service@carahair.com and let us know your order No. to avoid any misunderstanding, in the mail, you send us please explain in detail the problem you are experiencing with the product and also add the pictures of the product showing the damage. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you qualify for a refund, as used merchandise will not be refunded. Custom made orders can't be exchanged and returned except for our mistakes.
2. WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided by PayPal after we have received, inspected and confirmed that the returned hair was not used. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. It will take up to 3-5 business days to process the refund.
3. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for the return shipping costs.
*For Exchange*
1. CAN I EXCHANGE MY ORDER?
Yes. We are happy to accept your setback for an exchange within 30 days, as long as it has not been opened, worn, or tampered with. For any price differences of the exchanged items, we will charge you extra or credit back the overcharge. Custom made orders can't be exchanged and returned except for our mistakes.
2. DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?
Yes, you are responsible for all exchange shipping costs.
3. WHEN WILL I RECEIVE MY EXCHANGE?
We will send you the exchanging hair after we have received, inspected and confirmed that the returned hair not used. All customers must contact us after sending the package back and provide us with the tracking information of the set being sent back, in order for us to place the order for your exchange. It takes 1-2 business days to process all orders from the moment we place it in our system. US orders take 3-5 business days to be delivered with standard free shipping.
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- Has anyone gone swimming in this hair? Does it tangle a lot?
  I have not tried swimming in this hair, don't think its a good idea though
- How do this wig hold up? Does it tangle and shed?
  Lexise the wig does shed very little. I have had it for about a month, and had it spiral curled for my wedding. It even lasted through the heat in Punta Cana. I plan to buy it again.
- Can heat applied to this wig? Can a curling iron be used??
  Yes, I've used a flat iron on my wig.
- Can I wear the wig in a "high ponytail" leaving the back looking natural?
  Yes, it has baby hairs at the back.
- Can you wear this wig up in a ponytail. Does this wig comes pre-plucked
  Yes you can wear it up in a ponytail. Yes pre-plucked
- Does this wig come hair combs to secure on your head?
  Yes it does
- Does it holds curls
  Yes it does. The hair is of great quality and styles beautifully.
- Styling-wise, what's the difference between full lace and lace front? I already purchased the lace front
  The difference is there are no tracks of hair. The hair is just like the front all the way to the back. Meaning you can part the hair anywhere you want.
- Are the knots bleached?
  i love this wig yes the knots is bleached slightly
- Does the Front lace wig also come with baby hairs or just the full lace wig?
  Lace front wig also have baby hair
- Does it look like the picture or does it look different but acceptable
  It’s really pretty and full looks better than picture to me
- What do you wash it with to keep the curls?
  Ogx quenching coconut curls shampoo and conditioner
- How long is the 14 inch compare to the 16 inch?
  I purchased 20 in which is to my behind. I would say 14 is to mid back
- Has anyone gone swimming in this hair? Does it tangle a lot?
- three are no question yet.